Event Help Guide > Minimum Requirements
The following requirements may exceed your current system configuration however, these specifications
are recommended in order to provide an optimal experience listening to/and or viewing events powered by ON24.


Supported System Configurations
Flash Webcasts Standard Webcasts
• Windows XP (Internet Explorer or Firefox)
• Windows Vista (Internet Explorer or Firefox)
• Windows 7 (Internet Explorer or Firefox)
• Apple Mac OS 10.5.x (Firefox or Safari)
• Ubuntu Linux (Firefox only) 		• Windows XP (Internet Explorer or Firefox)
• Windows Vista (Internet Explorer or Firefox)
• Windows 7 (Internet Explorer or Firefox)
• Apple Mac OS 10.5.x (Firefox only)

If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.


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Media Players
In order to access the event, you must have one of the following streaming media players and versions installed on your computer:

Flash Webcasts Standard Webcasts
• Flash Player 10.x • Silverlight 2 or 3 (Internet Explorer or Firefox)
• Microsoft Windows Player 10, 11, or 12 (Internet Explorer)
• Real Player 10 or SP (Windows)
• Real Player 10 or 11 (Mac)


Click on the icon below to download the appropriate media player(s) for your event.

                             

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Internet Browsers
Flash Webcasts Standard Webcasts
• Internet Explorer 6+
• Mozilla Firefox 3+
• Safari 4.x 		• Internet Explorer 6+
• Mozilla Firefox 3+

To determine the version installed on your computer, complete the following steps:

  1. Open the browser.
  2. Click the Help menu.
  3. Click About.

You can download a newer version of each browser by clicking on the icons below.

                        

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Internet Connection
Before you access the event, you should ensure that your browser is configured to stream media. For Audio events you will need a minimum Internet connection of 28.8 Kbps and above. For Video events you will need a minimum Internet connection of 300 Kbps and above.

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Cookies and JavaScript
In order to access the event, your computer must have cookies and JavaScript enabled. If your operating system currently does not have cookies or JavaScript enabled, contact your network administrator or reference the help links located on the registration page.

To enable cookies support when using Internet Explorer, complete the following steps:

  1. Run Internet Explorer
  2. Click on "Tools" on the menu at the top
  3. Click on "Internet Options"
  4. Click on the "Privacy" tab
  5. Click on the "Advanced" button
  6. Select "Override automatic cookie handling"
  7. Select "Always allow session cookies"

To enable cookies support when using Mozilla Firefox, complete the following steps:

  1. Run Firefox
  2. Click on "Tools" on the menu at the top
  3. Click on "Options"
  4. Click on the "Privacy" icon on the left column
  5. Select the checkbox "Accept Cookies from Sites"
  6. Click "OK"

To enable cookies support when using Safari, complete the following steps:

  1. Run Safari
  2. From the Safari menu, select Preferences....
  3. Select the Security icon.
  4. Check the box marked Enable Java.
  5. Check the box marked Enable JavaScript.
  6. Select one of the two options that allow Safari to accept cookies:
  7. Only for sites you navigate to
  8. Always
  9. Close window.

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Java Virtual Machine
If you are viewing a non-streaming version of an event or webconference, you may need to download the latest Java Virtual Machine. Go to http://www.java.com/getjava to download the latest Java Virtual Machine.

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